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Where's my order? Here's what to expect.

We know you’re excited to get your order, so let’s break down when it’ll arrive and how to track it. Here’s everything you need to know! For U.S. Orders (Domestic): Orders ship within 1 business day after you place them. Once shipped, delivery takes: Standard Shipping: 3–5 business days. 2-Day Shipping: 2 business days (if you selected this option at checkout). Note: During busy times (like holidays), processing might take a little longer, but we’ll do our best to get your order out fast! For International Orders: Orders typically ship within 1 business day after you place them. Once shipped, delivery usually takes 7–14 business days, depending on your location and customs processing. When Will I Get My Tracking Info? Right after you place your order, you’ll get a confirmation email (check your inbox—or spam/promotions folder, just in case!). This email means we’ve got your order and we’re working on it. Once your order ships (usually within 2–5 business days), we’ll send you another email with your tracking number. You can use this to follow your package’s journey to your doorstep. Haven’t gotten your tracking info yet? Give us a shout—we’re here to help! What If My Order Is Delayed? Sometimes, things like weather, carrier delays, or customs can slow things down. If your order is taking longer than expected: Track Your Package: Use the tracking number in your shipping email to see where your order is. Check with the Carrier: If the tracking shows a delay, the carrier might have more details. Let Us Know: If you’re stuck, reach out to us, and we’ll do everything we can to help. Need more assistance? Feel free to start an in-app chat with us or send an email to help@golfdaddy.com. We're here to help!

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Where is my tracking information?

Once your order ships, you’ll automatically receive an email with your tracking details so you can follow your package every step of the way. If the email doesn’t appear in your inbox, be sure to check your junk or spam folder—sometimes it lands there by mistake. If you still haven’t received tracking info within the expected timeframe, please share Feel free to start an in-app chat with us or send an email to help@golfdaddy.com. We're here to help!

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Understanding International Shipping Fees

We know international shipping fees can be a concern, so we want to explain how it works. The shipping fee at checkout includes not only the cost of shipping but also customs duties and other international fees. This means there should not be any surprise costs when your order arrives. We understand that international shipping can be pricey due to the logistics and customs involved, and we appreciate your patience as we continue to improve our service. If your local courier is still charging you for customs fees before delivering your Golf at Home or replacement pads, please reach out. We’re here to help sort it out.If you have any questions or need assistance, just let us know. We're here for you Need more assistance? Feel free to start an in-app chat with us or send an email to help@golfdaddy.com. We're here to help!

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How can I return my order?

Not happy with your Golf at Home? No problem! We’ve made returning your order quick and easy. Here’s how it works: The Basics 30-Day Returns: You can return your pad within 30 days of delivery. Condition: Feel free to try it out, but it shouldn’t be damaged. All parts must be in good shape. How to Return Send Photos:We’ll ask for a few pics of your mat, tripod (unfolded) and your club cleaner to make sure everything’s in good condition.a. If your package is unopened, please take a photo of it to show that it's still sealed. No need to take our the items from the box! Get Instructions:Once approved, we’ll send you simple steps to pack and ship it back. What Happens Next? After we receive and check your return, we’ll process your refund or exchange. Refunds usually take 3-5 business days. Would you like to get started on this process? Feel free to start an in-app chat with us or send an email to help@golfdaddy.com. We're here to help!

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Order Cancellations: What You Need to Know

At Golf Daddy, we understand that sometimes plans change, and you may need to cancel an order. However, due to our swift order processing system, there's only a very brief window—literally just a few short minutes—after placing your order during which a cancellation is possible. How to Request a Cancellation If you wish to cancel your order, please initiate a chat with us immediately after placing it. Our team will check if the cancellation is still feasible at that moment. If Cancellation Isn't Possible If the cancellation window has passed, don't worry. Once you receive your order, you can still return it for a refund. Simply let us know as soon as possible after receiving the item, and we'll guide you through the return process. Need more assistance? Feel free to start an in-app chat with us or send an email to help@golfdaddy.com. We're here to help!

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